FAQ's

Frequently Asked Questions (FAQs)

Where do your products come from?

All our products are crafted from genuine leather, matching the quality of original brand production. The leather is imported from Europe. Each item comes with a dust bag and original-style packaging for a premium experience.

Do you offer international shipping?

Yes, we ship worldwide! Shipping costs and delivery times vary depending on the destination country.

When will I receive my order?

All items are produced and dispatched within 6 to 12 business days (USA) after purchase. Please note:

  • Processing time: 2–5 business days.

  • Shipping times vary by region:

Location Estimated Shipping Time
United States 6–12 business days
Canada, Europe 8–15 business days
Australia, New Zealand 8–15 business days
Central & South America 10–20 business days
Asia 8–15 business days
Africa 15–30 business days

Note:

  • Max delivery time is 30 business days.

  • Shipping times exclude processing, customs, or clearance delays.

  • Carriers include USPS, UPS, FedEx, and DHL.

Is it safe to enter my credit card information on your website?

Absolutely. We use Stripe, one of the most secure and trusted payment processors in the industry. We do not store your credit card details, and your personal information is never shared with third parties.

In which currency are your prices listed?

All prices are listed in United States Dollars (USD).

Which payment methods do you accept?

We accept the following:

  • Visa

  • MasterCard

  • Discover

  • PayPal

  • Stripe

Do you accept PayPal?

Yes, we do accept PayPal payments.

Returns & Refunds

What items are returnable?

You may return items within 7 days of receiving your order if they meet the following criteria:

  • Item is in original condition

  • Item is in original packaging

Are there any charges for returns?

  • Return shipping is the customer’s responsibility

  • Original shipping charges are non-refundable

  • No additional fees for returns

How do I return an item?

  1. Contact us at bagshannisa@gmail.com with your order number.

  2. Follow the return instructions provided.

  3. Upon approval, you’ll receive a confirmation email with shipping guidelines.

When will I receive my refund?

Once we receive and inspect the returned item, you’ll be notified via email.

  • If approved, your refund will be processed to your original payment method within 10 business days.

Which shipping carriers do you use?

We partner with top carriers including USPS, FedEx, and DHL to ensure reliable and timely delivery.